Refund & Cancellation Policy

1. Cancellation (all customers)

• You can cancel any time, self-service, through the same channel you used to subscribe — "in one tap": in your Whop dashboard (Settings → Memberships → Cancel).
• Cancellation stops all future renewals. You keep access until the end of your current paid month. No further charges after the current period.
• We do not require you to call, email, or wait to cancel. If you ever cannot cancel self-service, email propdrop.info@gmail.com and we will process it within 1 business day.

2. Free trial (if offered)

A 3-day trial may be offered, no card required (access is granted via a Discord role). Because no card is required, no charge occurs unless you choose to subscribe.

3. Refunds (general / US)

• Subscriptions are billed in advance for the monthly period. Because the Service is a digital service delivered immediately and continuously, we generally do not refund the elapsed/current period once it has begun; cancellation stops future renewals.
• Goodwill first-charge refund. If you are not satisfied, you may request a full refund of your first charge within 7 days of that first charge — no questions asked. This goodwill applies to the initial payment only (not to later renewals). To request, email propdrop.info@gmail.com.
• A refund ends your access. When we issue you a refund, we also end your access to the Service at that time: your membership is terminated and your Discord access (the member role and the #ev-alerts channel) is removed. A refund means you are leaving the Service — to return, you would subscribe again.
• We do not offer refunds for betting losses (the Service is a research tool, not betting advice — see the Disclaimer).

4. EU/EEA consumers — 14-day right of withdrawal

• If you are a consumer in the EU/EEA, you have a statutory 14-day right of withdrawal from the date the contract is concluded (Consumer Rights Directive 2011/83/EU).
• How this works for a continuous service. PropDrop is a "digital service" (a continuous stream of alerts), not one-off "digital content." For a digital service, the right of withdrawal is lost only once the service has been fully performed — not at the moment access begins. If you ask us to start immediately and then withdraw partway through the period, you remain liable only for the proportionate (pro-rata) amount for what was already delivered (CRD Art. 14(3)); we refund the remainder.
• Our practical approach: rather than relying on a waiver-of-rights screen, we simply offer EU/EEA consumers a 14-day refund on request. Email propdrop.info@gmail.com within 14 days of concluding the contract and we refund amounts paid, to the extent required by law.

5. How to request

Email propdrop.info@gmail.com with your account email. We respond within 1 business day.

6. Chargebacks

If you have an issue, please contact us first — we aim to resolve quickly. Filing a chargeback without contacting us may delay resolution. Whop, as our payment processor / merchant of record, handles payment disputes per its own terms.